Refund & Return Policies

Free Shipping:

To qualify for free shipping the parts on an individual order must meet a combined total value of $79 or more. Orders must use Standard Shipping during checkout to an address in the contiguous 48 U.S. states. Shipments to Alaska, Hawaii and other International destinations will be quoted shipping charges during checkout.

Oversized Shipments: Certain oversized items may require additional handling charges due to their extreme size, weight or because they are delivered by truck freight. Some of those items may include wheels, tires, full suspension lift kits, oversized bumpers, tire carriers, body tubs, hard tops and cargo racks. Any additional charges will be shown during checkout. Prior purchases and returns do not qualify

 

Shipping:

Orders placed Monday-Friday by 3:00 PM CST. for items “in stock” will ship the same day. • Products may ship in multiple boxes, ship from multiple warehouses across the US and arrive on different days depending on the ship method. This is done at no extra charge so we can give you a better and more economical service.

 

Shipments to Canada/Mexico & International:

Canadian customers will get their shipping rates on the last page of the checkout process. Shipping rates are based on the weight and dimensions of the products. Duties and Taxes are NOT included in your shipping quote and will be your responsibility upon delivery. Shipments may be delivered by DHL, FedEx or UPS.

 

Return Policy: 

If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, Alpha Dirt Off-Road will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged, missing components or manufacturer’s documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in returning goods, unless otherwise noted. Wheels are not returnable after tires have been mounted.